Privacy Policy – 999cx Data Protection

1. Introduction

This Privacy Policy applies to all users of the 999cx platform — including visitors who browse without an account and registered members who deposit, bet and play. It covers the website at 999cx.pro and the associated mobile application available for download.

999cx is committed to handling your personal information with care and transparency. We understand that Pakistani users are increasingly aware of how their data is handled online, and we want to be clear and straightforward about our practices rather than burying important information in dense legal text.

This policy should be read alongside the Terms and Conditions and Responsible Gaming guidelines. Together, these documents form the full framework governing your relationship with 999cx.

If you have any questions about this policy or how your data is handled, please contact our support team — details are in the final section of this page.

2. What We Collect

The information we collect depends on how you interact with the platform. Below is a breakdown of what we collect and why.

Information You Provide Directly

• Account registration: Your name, date of birth, mobile number and email address when you create a 999cx account.
• Identity verification (KYC): A copy of a valid government-issued ID (such as a CNIC) and proof of address when required as part of the KYC process before withdrawals are processed.
• Payment information: Your JazzCash or Easypaisa account number, Raast ID, bank account details or card information when making deposits or withdrawals in PKR.
• Support communications: Records of your conversations with the 999cx support team via live chat or email.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version and screen resolution.
• Usage data: Pages visited, features used, time spent on the platform, games played, bets placed and betting history.
• Session data: Login timestamps, session duration and navigation patterns within the platform.
• Location data: Approximate location derived from your IP address. We do not collect GPS location data unless you specifically grant that permission.

Data Category	Examples	Purpose
Identity	Name, DOB, CNIC	Account creation, KYC verification
Contact	Mobile number, email	Account notifications, support
Financial	JazzCash number, bank account	Deposit and withdrawal processing
Technical	IP address, device type	Security, fraud prevention
Behavioural	Bets placed, games played	Platform improvement, responsible gaming monitoring
Communications	Support chat logs	Issue resolution, quality assurance

3. How We Use Your Data

Every piece of data 999cx collects serves a specific operational or legal purpose. We do not collect information speculatively or for purposes we cannot justify. Here is how your data is used in practice:

• Account management: To create, maintain and secure your 999cx account and verify your identity when you log in.
• Transaction processing: To process deposits in PKR, settle winning bets and handle withdrawal requests to your registered payment method.
• KYC compliance: To verify your identity before processing withdrawals, in line with standard anti-money laundering practices.
• Fraud prevention and security: To detect unusual account activity, block unauthorised access attempts and prevent multiple account registration.
• Platform improvement: To understand how players use the platform so we can fix issues, improve the mobile app experience and add features that players actually want.
• Customer support: To understand the context of your query and provide accurate, personalised assistance.
• Responsible gaming monitoring: To identify patterns that may indicate a player is experiencing difficulties — such as unusually rapid deposit increases — and to ensure the self-exclusion and limit tools are functioning correctly.
• Promotions and bonuses: To ensure you receive the correct bonus amounts, track wagering progress and prevent duplicate claims of the same offer.
• Service communications: To send you account-related notifications such as deposit confirmations, withdrawal updates and security alerts.

4. Data Sharing

999cx does not sell, rent or trade your personal data to any third party. We share your information only where it is necessary to operate the platform or where we are required to do so. The categories of recipients are as follows:

Payment Processors

When you make a deposit or withdrawal, the relevant transaction data is shared with the payment provider you selected — JazzCash, Easypaisa, Raast, your bank or your card issuer. Each of these providers operates under their own privacy and security frameworks. We share only the minimum data required to complete the transaction.

Game Software Providers

The casino games and sports betting markets on 999cx are powered by third-party software providers. These providers may receive anonymised technical session data to ensure game integrity and proper RNG certification. They do not receive your name, contact details or payment information.

Identity Verification Services

Where KYC verification is required, your identity documents may be processed by a trusted third-party verification service. These services are bound by strict data handling agreements and are not permitted to use your data for any purpose other than verification.

Legal and Regulatory Requirements

999cx may disclose your personal information to law enforcement, government authorities or other relevant bodies if required by applicable law, court order or where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of users or comply with a legal obligation. We will notify you of such disclosure where we are legally permitted to do so.

5. Cookies & Tracking

999cx uses cookies and similar tracking technologies to keep the platform working properly and to understand how players use it. A cookie is a small text file stored on your device when you visit the platform.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These handle your login session, keep you authenticated during play and remember your language and display preferences. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: Help us understand which pages and features are most used, where players encounter problems and how navigation flows on both desktop and mobile. Data collected is aggregated and not linked to your individual identity.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity and unusual session behaviour.

You can manage cookie preferences through your browser settings. Blocking certain cookies may affect the functionality of the platform — for example, you may need to log in again more frequently if session cookies are blocked.

999cx does not use third-party advertising cookies or allow external advertising networks to place tracking cookies on the platform.

6. Payment Data

All deposits and withdrawals on 999cx are processed in PKR through secure payment gateways. When you make a transaction using JazzCash, Easypaisa, Raast, a bank transfer, a debit or credit card, or a mobile wallet, the payment details you provide are transmitted directly to the relevant payment processor over an encrypted connection.

999cx does not store full card numbers, CVV codes or wallet PINs on its own servers. What we retain is a transaction reference, the payment method type, the amount in PKR and the date and time — sufficient to handle queries and reconcile your account balance but not sufficient for anyone to initiate an unauthorised transaction using that stored data alone.

All payment methods linked to your account must be registered in your own name. We may request proof of payment method ownership as part of standard fraud prevention checks before processing a withdrawal. This is standard practice across all reputable online gaming platforms and is in your interest as a player.

7. Data Retention

We retain your personal data for as long as your account is active and for a period after closure as required for legal, audit and fraud prevention purposes. The specific retention periods vary by data type:

• Account and identity data: Retained for the duration of your account and for up to five years after account closure, in line with standard anti-money laundering record-keeping practices.
• Transaction records: Retained for up to seven years to support financial audit requirements.
• Support communications: Retained for up to two years after the last interaction to assist with follow-up queries and quality review.
• Analytics and usage data: Aggregated and anonymised after 12 months; individual session data is not retained beyond that period.
• KYC documents: Retained for the period required by applicable law from the date of submission. Copies are securely destroyed once the retention period expires.

Where you request deletion of your account and personal data, 999cx will delete or anonymise your information within a reasonable timeframe, subject to the retention obligations described above. Transaction and identity records required for legal compliance cannot be deleted on request during their mandatory retention period.

8. Security Measures

999cx takes the security of your personal data seriously. The following technical and organisational measures are in place to protect your information:

• SSL/TLS encryption on all data in transit between your device and our servers.
• Encrypted storage for sensitive data including identity documents and payment references.
• Access controls limiting which staff members can access personal data, based on their role and operational need.
• Regular security reviews and monitoring for unusual access patterns or potential breaches.
• Two-factor authentication available on player accounts for additional login security.
• Automated fraud detection systems monitoring for account takeover attempts and suspicious transaction patterns.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that affects your personal information, 999cx will notify you as soon as practicable and take immediate steps to contain and assess the incident.

9. Your Rights

As a 999cx account holder, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team with your request. We will respond within a reasonable timeframe and may need to verify your identity before processing the request.

• Right of access: Request a copy of the personal data 999cx holds about you.
• Right to correction: Ask us to correct inaccurate or incomplete personal data on your account.
• Right to deletion: Request that we delete your personal data, subject to legal retention obligations.
• Right to object: Object to the use of your data for analytics or service improvement purposes. Note that opting out of essential processing required to operate your account is not possible without closing the account.
• Right to data portability: Request a structured, machine-readable copy of the personal data you have provided to 999cx.
• Right to withdraw consent: Where processing is based on your consent — for example, receiving promotional communications — you can withdraw that consent at any time without it affecting the lawfulness of prior processing.

10. Minors

999cx is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data to the platform, that account will be immediately closed, all associated data will be deleted, and any funds deposited will be returned through the original payment method where possible.

If you believe a minor has registered on 999cx, please contact our support team immediately with details so we can investigate and act without delay.

11. Third-Party Links

The 999cx platform may contain references to third-party services — such as payment provider support pages or game provider information. This Privacy Policy applies only to 999cx. Once you leave the 999cx platform and visit a third-party website or service, that site's own privacy policy governs how your data is handled there. 999cx is not responsible for the privacy practices of any third-party sites.

12. Changes to This Policy

999cx may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations. When we make material changes, we will notify registered users via the email address on their account or through a notice within the platform. The date of the most recent update is always shown at the top of this page.

Continued use of 999cx after a policy update constitutes your acceptance of the revised terms. If you do not agree with any changes, please close your account before the updated policy takes effect.

13. Contact

If you have questions about this Privacy Policy, want to exercise a data right, or need to report a privacy concern, please get in touch with the 999cx support team. Live chat within the platform is the fastest way to reach us and is available around the clock.

You can also visit the FAQ page for answers to common questions about accounts, data and security. For formal data requests, written contact via email is preferred so we have a clear record of your request.